745 Transport (Pty) Ltd
Reg. 2026/012289/07

Terms of Service

745 Transport (Pty) Ltd (Registration No. 2026/012289/07) — the 745 platform (www.745.co.za)

Registered address: 71 14th Road, Noordwyk, Midrand, Gauteng, 1687, South Africa

Effective date: 14 August 2026

Last updated: 3 November 2026

1. Acceptance of These Terms

1.1. These Terms of Service ("Terms") form a binding agreement between 745 Transport (Pty) Ltd ("745 Transport," "745," "we," "us," or "our") and any person who registers for, accesses, or uses the 745 platform — the passenger app, driver app, marketing website at www.745.co.za, public tracking pages at 745.co.za/track/{code}, and related services (collectively, the "Platform") — whether as a passenger, a driver-partner, or any other user ("you" or "User").

1.2. By creating an account, tapping "I Agree," or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, and, where applicable, by the 745 Driver-Partner Agreement, the 745 Privacy Policy, and the 745 Shield terms in Section 10. If you do not agree, you must not use the Platform.

1.3. These Terms constitute an electronic agreement concluded in accordance with the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Your acceptance by electronic means — in-app acceptance, click-to-accept, or continued use following notice of updated Terms — is a valid and binding expression of consent under South African law.

2. Eligibility

2.1. To register as a passenger or driver-partner, you must: (a) be at least 18 years of age; (b) have legal capacity to contract under South African law; (c) hold a valid South African mobile number able to receive SMS/OTP communications; and (d) if registering as a driver-partner, satisfy the additional eligibility, licensing, and vetting requirements in the 745 Driver-Partner Agreement and the driver vetting and onboarding procedure.

2.2. You may hold only one active passenger account and one active driver-partner account at a time, each verified against your own identity. Creating or operating an account on behalf of, or using the credentials of, another person without 745 Transport's written consent is prohibited and grounds for suspension under Section 8 (for a passenger account, under Section 8.1; for driver-partner access, only through the process in Sections 8.2 to 8.6).

2.3. You are responsible for ensuring all registration information (name, contact details, and, for drivers, vehicle and licensing documentation) is accurate, current, and complete, and for promptly updating it if it changes.

2.4. Passenger registration required by regulation 20(c). Regulation 20(c) of the National Land Transport Regulations, 2025 (GN 3487 of 2025) (the "Transport Regulations") allows an e-hailing platform to give access only where the passenger who hails a service uses a mobile device that is compliant with the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002 ("RICA") and the Electronic Communications Act 36 of 2005 ("ECA"), and has registered with the platform by including their identity number or passport number and their residential address. Before you can book a ride, you must therefore give us: (a) your South African identity number, or your passport number and the country that issued it; (b) your residential address, being street, suburb, city, postal code and province; and (c) your confirmation that the mobile phone you use to book rides is compliant with RICA and the ECA and is used by you. You will not be able to book a ride until this registration is complete, and you must keep these details accurate under Section 2.3. We use this information only to meet regulation 20(c) and to identify you where a regulator, the South African Police Service or a court lawfully requires it, or in a safety incident. How we protect it, and how long we keep it, is set out in the 745 Privacy Policy.

3. Description of the Service

3.1. On-demand rides. A passenger may request a ride through the Platform. The gateway calculates a dynamic price for the trip based on factors that may include distance, estimated duration, time of day, and prevailing demand and driver availability. Once the passenger confirms and pays, the request is broadcast to online, available drivers in the relevant vehicle category, and the first driver to accept ("claim") the trip is allocated to it.

3.2. Live trip tracking. For the duration of an active trip, the assigned driver's real-time GPS location is relayed to the passenger's device over a live connection (WebSockets/Socket.IO), so the passenger can see the vehicle's approach and progress. This feed is available only to the passenger and driver on that trip, and to 745 Transport staff for support and safety purposes.

3.3. OTP-gated pickup. Before a trip may begin, the driver must enter a 4-digit one-time PIN ("OTP") generated for that booking and displayed only to the passenger. The passenger must not share this OTP with anyone other than the driver collecting them, and only once the driver has arrived and been visually confirmed. 745 Transport is not liable for loss arising from a passenger's disclosure of an OTP to a person who is not the assigned driver.

3.4. Scheduled rides and commuter bundles. A passenger may schedule a once-off ride, or a recurring weekday ride on a fixed route. Prepaid commuter bundles are available for a fixed origin-destination ("A↔B") pair, and auto-redeem against a qualifying request within approximately 2.5km of the bundle's registered corridor. Bundles run for a fixed term from purchase — 1 day, 7 days or 21 days, depending on the bundle bought — and unused rides lapse at the end of that term.

3.5. Public ride tracking. Every paid booking generates an 8-character tracking code ("trackCode"), valid 48 hours, accessible without login at 745.co.za/track/{code}. Anyone with the link can view sanitized, real-time status of that trip: the driver's first name and general status only — never the passenger's identity or other personal information. By booking, you consent to a trackCode being generated and to the limited information above being accessible to anyone holding the link for its 48-hour validity.

3.6. 745 Shield (included, free). Every trip includes 745 Shield, the in-app panic and incident-response feature described in Section 10. It costs nothing and needs no opt-in.

3.7. 745 Transport is a technology platform connecting passengers with independent driver-partners who provide transport using their own vehicles. Except where stated otherwise, 745 Transport does not operate a vehicle fleet or employ drivers, and each ride is a service provided directly by the driver-partner to the passenger.

4. Booking, Pricing, and Payment

4.1. Prices displayed at booking are dynamically calculated and may vary between requests, including for the same route at different times, based on factors such as demand, traffic, and driver availability. The price shown at confirmation is the price charged, subject to Section 4.4.

4.2. Payment is processed through the payment method linked to your account — your in-app wallet balance, a linked card, or another supported method. Drivers are credited their earnings for a completed trip to their in-app wallet per the payout terms referenced in the driver-partner agreement.

4.3. Passenger wallet top-ups, once processed, are reflected in your account balance and may be applied to future bookings. Wallet top-ups are not refundable to a bank account; the balance remains available for future bookings. Contact support@745.co.za about any disputed top-up.

4.4. If the actual trip differs materially from the trip originally booked (e.g., a substantial passenger-requested detour or drop-off change), 745 Transport may adjust the final fare to reflect the trip actually completed, and will disclose any adjustment through the Platform.

4.5. 745 Transport is not a registered VAT vendor. No VAT is charged on fares or bundles, and prices shown are the prices payable.

5. User Conduct — Passengers

5.1. When using the Platform, a passenger must: (a) provide accurate pickup and destination information; (b) be reasonably ready and available at the stated pickup location and time; (c) treat the driver, their vehicle, and other passengers with courtesy and respect; (d) not request that a driver exceed the vehicle's rated capacity, break traffic laws, or engage in unlawful conduct; (e) not use the Platform to harass, threaten, defraud, or endanger any driver or other person; and (f) keep account credentials and PIN confidential and not share their OTP other than as described in Section 3.3.

5.2. A passenger must not attempt to circumvent the Platform's booking, pricing, or payment mechanisms, including arranging an off-platform cash trip with a driver met through the Platform to avoid the fare or 745 Transport's service fee.

6. User Conduct — Driver-Partners

6.1. A driver-partner must: (a) hold and maintain all licenses and documentation required to lawfully operate as an e-hailing driver in South Africa, including a valid driver's license, valid Professional Driving Permit (PrDP), and current vehicle roadworthiness and insurance documentation; (b) keep their vehicle roadworthy, clean, and safe; (c) verify the correct OTP before commencing any trip; (d) drive safely and lawfully; (e) treat passengers with courtesy and not discriminate on any unlawful ground; and (f) not use the Platform while under the influence of alcohol or any impairing substance.

6.2. Full terms governing the driver-partner relationship — including the independent-contractor basis of engagement, vehicle and licensing requirements, and earnings settlement — are set out in the separate 745 Driver-Partner Agreement, which every driver-partner must accept in addition to these Terms.

6.3. Written declarations. Before going online, a driver-partner must sign in the driver app, by typing their full name, the two written declarations set out in the Driver-Partner Agreement: (a) under regulation 19(b) of the Transport Regulations, that there is no pending criminal investigation against them in South Africa or elsewhere that could affect their eligibility to provide public transport; and (b) under regulation 20(b) of the Transport Regulations, that the mobile device they use for the Platform is compliant with RICA and the ECA and belongs to them, the registered driver (or to the operator contracted to 745 Transport). Each declaration is recorded with the time it was signed. A driver-partner who does not have both declarations current cannot go online, and must tell 745 Transport promptly, and sign again, if either declaration stops being true.

7. Cancellations

7.1. A passenger may cancel a confirmed booking at any time before the trip is in transit. Cancelling before a driver has accepted the trip is free, and anything already paid for the trip comes back to you in full.

7.2. Once a driver-partner has accepted the trip, cancelling it costs 15% of the quoted fare. The app shows the exact amount before you confirm the cancellation, and nothing is charged if you choose not to cancel. If the fare was paid in advance, the fare less the fee comes back to your wallet; if it was not, the fee is taken from your wallet. A bundle ride used for the trip comes back to your bundle. The fee is kept by 745 Transport. 745 Transport does not charge a no-show fee where the passenger is not present when the driver arrives.

7.3. A driver-partner who cancels an accepted trip without reasonable cause, or repeatedly cancels, may be subject to account review under Section 8. 745 Transport may also cancel a booking on a User's behalf, without charge to the affected party, for safety reasons, to correct a platform error, or as described in Section 8.

8. Suspension and Termination

8.1. Passenger accounts. 745 Transport may suspend or terminate a passenger's account, with or without prior notice where circumstances reasonably require immediate action, on grounds including: (a) a safety violation — reckless or dangerous driving, abuse, harassment, or endangering conduct; (b) fraud or attempted fraud — payment fraud, fake trip requests, GPS spoofing, or manipulation of pricing, promotions, or the wallet; (c) sharing an OTP, credentials, or trackCode inconsistent with these Terms; (d) a device flagged as compromised, cloned, or tied to prior fraudulent activity; (e) repeated cancellations, low completion rates, or a pattern of complaints raising safety or quality concerns; or (f) any breach of these Terms, the Driver-Partner Agreement, or applicable law. Sections 8.2 to 8.6 do not apply to passenger accounts.

8.2. Driver-partner and operator access. 745 Transport suspends or cancels the Platform access of a driver-partner, or of an operator (the holder of the operating licence for a vehicle used on the Platform) and that operator's drivers, only in accordance with regulation 21 of the National Land Transport Regulations, 2025 (GN 3487 of 2025) ("regulation 21") and the process in Sections 8.3 to 8.6. The grounds on which 745 Transport may act include: (a) a safety violation — reckless or dangerous driving, abuse, harassment, or endangering conduct; (b) fraud or attempted fraud — payment fraud, fake trips, GPS spoofing, or manipulation of pricing, promotions, or the wallet; (c) sharing an OTP, credentials, or trackCode inconsistent with these Terms; (d) a device flagged as compromised, cloned, or tied to prior fraudulent activity; (e) repeated cancellations, low completion rates, or a pattern of complaints raising safety or quality concerns; (f) non-compliance with the access conditions in the Transport Regulations, including a lapsed, suspended or cancelled licence, permit or operating licence, or a declaration under Section 6.3 that is no longer true; or (g) any breach of these Terms, the Driver-Partner Agreement, or applicable law.

8.3. Notice and the right to show cause. Before suspending or cancelling access, 745 Transport gives the driver-partner or operator a written notice of its intention to suspend or cancel, stating the reasons. The notice is delivered in the driver app and by push notification. The driver-partner or operator has 48 hours from the notice to show cause in writing why access should not be suspended or cancelled, and may respond in the app.

8.4. Decision. Once a response is received, or the 48 hours have passed without one, a 745 Transport platform administrator decides whether to withdraw the notice, suspend access, or cancel access, and records written reasons for the decision. The decision and its reasons are communicated to the driver-partner or operator.

8.5. Interim safety hold. Where there is an immediate risk to the safety of passengers or the public — for example, a violent incident, or a vehicle or licence that is no longer lawful to operate — 745 Transport may hold the driver-partner from receiving trip requests for the notice period, issuing the notice under Section 8.3 at the same moment. An interim hold is not a suspension. The decision on suspension or cancellation is still made under Sections 8.3 and 8.4, and the hold ends if the notice is withdrawn.

8.6. Notice to the regulatory entity. Within 48 hours after suspending or cancelling access under Section 8.4, 745 Transport notifies the regulatory entity that issued the operating licence, by data message, of the suspension or cancellation and the reasons for it, as regulation 21(2) requires.

8.7. Effect of a suspension or termination. When a passenger account is suspended or terminated under Section 8.1, or driver-partner or operator access is suspended or cancelled by a decision under Section 8.4, any active JWT session is immediately and irrevocably revoked (sessions are Redis-backed and instantly revocable), and any flagged device may be remotely wiped of platform-related data and credentials. Sessions are not revoked while a notice under Section 8.3 is pending, including during an interim hold, so that the driver-partner or operator can read the notice and respond in the app. A suspension or cancellation does not forfeit any wallet balance or earnings due to a driver-partner, which are settled under the Driver-Partner Agreement.

8.8. Emergency reporting is unaffected. Nothing in this Section limits 745 Transport's ability to report a safety incident to the South African Police Service, emergency services, or a security-response partner at any time.

8.9. A User may close their own account at any time via the in-app process or by contacting support, subject to settlement of any outstanding wallet balance, fees, or disputes. Termination does not relieve a User of any payment obligation or liability arising before termination.

9. Safety Features and Their Limits

9.1. 745 Transport provides baseline safety features to all Users as part of the core Platform, including live trip tracking, driver identity verification at onboarding, OTP-gated pickup, and a staff-monitored operations function — alongside 745 Shield, which is armed on every trip.

9.2. Nothing in these Terms, and no Platform feature (including 745 Shield), replaces a driver-partner's own duty of care to passengers, a passenger's own responsibility for their safety and conduct, or either party's obligation to comply with applicable law. Users should always exercise their own judgment and contact South African emergency services (SAPS, ambulance, or fire) directly in a genuine life-threatening emergency, in addition to or instead of any in-app safety feature.

10. 745 Shield — the in-app panic button, free on every trip

10.1. 745 Shield is the Platform's in-app panic button. It is provided to every passenger and driver-partner on every trip, from acceptance to completion, without any opt-in.

10.2. Price. 745 Shield is free. No fee is charged to passengers or driver-partners and no wallet balance is needed for it to work. Shield credits bought before 11 October 2026, when Shield became free, will be refunded on request to support@745.co.za.

10.3. What it does. Where a User triggers a panic alert during a trip, the Platform publishes a PANIC_TRIGGERED event, alerts the other party and 745 Transport's staff dashboard, and, via the dedicated 745-security service, pushes a real-time alert to any subscribed response partners. The incident follows a defined lifecycle — trigger, acknowledgment, scheduled stop-and-search inspection where warranted, and resolution. Response-time commitments are published in the 745 Shield response-time SLA.

10.4. What it does not do. 745 Shield is a rapid-alert and incident-coordination feature. It is not a substitute for South African emergency services, is not a guarantee of physical intervention within any particular time or at all, and does not replace the in-vehicle panic-button hardware mandated under the National Land Transport Amendment Act regulations — a separate requirement not satisfied by 745 Shield. It also does not replace the baseline safety features in Section 9.1, which apply on every trip.

10.5. Where a third-party security firm is integrated via a metered API key, its response obligations are governed by 745 Transport's separate commercial and data-processing agreement with that firm, and 745 Transport does not guarantee an independent third-party responder's performance beyond its own contractual oversight.

11. Intellectual Property

11.1. The Platform, including its software, design, trademarks (including the "745" name and marks), and content, is owned by or licensed to 745 Transport and protected by South African and international intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose only; they do not transfer any ownership rights.

12. Limitation of Liability

12.1. To the maximum extent permitted by South African law, including the Consumer Protection Act 68 of 2008 (which limits the extent to which liability to a consumer may be excluded), 745 Transport's liability to you is limited as set out below.

12.2. 745 Transport is a technology platform connecting passengers and independent driver-partners. Save where 745 Transport's own negligence or wilful misconduct in operating the Platform itself directly causes loss, it is not liable for the acts or omissions of driver-partners (independent contractors, not employees or agents) or of passengers, including driving standard, vehicle condition, or personal conduct during a trip.

12.3. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under South African law, including liability for death or personal injury caused by 745 Transport's own gross negligence, liability under a non-excludable Consumer Protection Act right, or liability for fraud.

12.4. Subject to Section 12.3, 745 Transport's aggregate liability to you for any claim in any 12-month period is limited to the fees you paid 745 Transport in that period, save that this does not apply to unresolved payment disputes for amounts charged to you in error.

12.5. 745 Transport does not warrant that the Platform will be uninterrupted, error-free, or available at all times; we publish target (not guaranteed) service levels.

13. Indemnity

13.1. You agree to indemnify and hold 745 Transport, its directors, employees, and agents harmless against any claim, loss, damage, or expense (including reasonable legal costs) arising from your breach of these Terms, your unlawful conduct on the Platform, or your infringement of any third party's rights, save to the extent caused by 745 Transport's own negligence or breach of these Terms.

14. Dispute Resolution

14.1. If a dispute arises, you agree to first attempt to resolve it informally by contacting 745 Transport support at support@745.co.za or 069 685 9393.

14.2. If not resolved informally within a reasonable period, either party may refer the dispute to mediation before an accredited South African mediator, and, failing resolution, either party may pursue the matter before a court of competent jurisdiction in South Africa. Nothing in this Section limits a consumer's right to refer a complaint to the National Consumer Commission or another applicable ombud or regulator, or to pursue any alternative dispute resolution mechanism available under the Consumer Protection Act 68 of 2008.

15. Governing Law

15.1. These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. The parties submit to the non-exclusive jurisdiction of the South African courts, without prejudice to any statutory right a consumer may have to bring proceedings in another competent forum.

16. Amendments to These Terms

16.1. 745 Transport may amend these Terms from time to time to reflect changes in the Platform, applicable law, or its business operations. Where an amendment materially affects your rights or obligations, reasonable notice will be given through the app or another appropriate channel before it takes effect.

16.2. Continued use of the Platform after an amendment takes effect constitutes acceptance of it. If you do not agree, your remedy is to stop using the Platform and close your account.

17. General

17.1. If any provision of these Terms is invalid or unenforceable under South African law, it will be severed and the remaining provisions continue in full force.

17.2. These Terms, together with the Privacy Policy, the Driver-Partner Agreement (where applicable), and the 745 Shield terms in Section 10, constitute the entire agreement between you and 745 Transport regarding your use of the Platform, superseding any prior agreement on the same subject.

17.3. 745 Transport's failure to enforce any provision is not a waiver of its right to do so later.

Questions about this document go to 745 Transport’s Information Officer, Malcom Miya, at support@745.co.za or 069 685 9393.